Two systems that were never talking
A gym runs on a lock and a list of who has paid, and nothing connects them except somebody remembering. So a member cancels and keeps their fob. Someone joins at nine at night and waits until Tuesday. A card fails in March and nobody notices until June.
Latch makes them the same system. There is no reconciliation step because there is nothing to reconcile.
Getting set up
A controller arrives
Configured before it ships. It wires into the powered lock already on your door.
You share one link
On your site, in your Instagram bio, on a sign by the door. Wherever people already find you.
Members sign themselves up
Details, card, access. You are not involved, which is the whole idea.
You stop thinking about it
Access tracks payment from then on, including when it lapses.
What it does
Access follows payment
One system, not two kept in step by hand. Paid up, the door opens. Lapsed, it doesn't — without you remembering to do anything about it.
Phones, not fobs
Nothing to buy, lose, reissue or get back off someone who left. Members unlock from the phone already in their hand.
You can see who came in
Every unlock, as it happens. Useful for staffing, and for the occasional conversation about one membership opening the door for four people.
One member list
Joined, active and lapsed in one place, instead of spread over a spreadsheet, a card reader and your messages.
Stripe holds the cards
Stripe processes the payments and pays out to your account. Card details never reach Latch, which is deliberate — we don't want them.
The controller knows nothing
The box on your door holds no member records and no card data. It receives an instruction to release the lock and nothing else.
What it costs
- Per door, per month
- $200
- On each member payment
- A small percentage, covering Stripe’s fees and ours
- First month
- Free, while we set you up
- Controller
- Quoted on the walkthrough
One price per door, so two sites is two doors. We would rather quote your building on a call than publish tiers that don’t describe it.
Where Latch actually is
Early. There are no customer logos to show you and no testimonials, because writing some would be the clearest possible signal not to trust us with your door.
What exists: a working system, a price, and the two people who built it on the other end of the call. If being an early customer is a risk for you, it is — and it is a fair thing to put to us directly.
Book a walkthrough
Fifteen minutes, screen shared, your building on the table. Tell us the lock you have and roughly how many members, and we’ll tell you whether Latch fits before either of us spends anything.
Questions
- What does it cost?
- $200 a month per door, plus a small percentage on each member payment that covers Stripe's fees and our cut. First month free while we get you running.
- What goes on the door?
- A Raspberry Pi 4 with a relay HAT, which we configure before it's sent. It wires into the powered lock you already have. If your door has a maglock or an electric strike, you're most of the way there.
- What happens when the internet drops?
- The right question, and the one we won't answer with a sentence on a web page you'd be sensible not to trust. Ask it on the walkthrough and we'll show you exactly what the controller does when it loses connection.
- Do members install an app?
- No. They unlock from their phone's browser, so there's no download to talk anyone through and nothing to update.
- How do people join?
- You share one link. They fill in their details, pay by card, and have access straight away — at nine at night, without you being there. That's the part that gives you your evenings back.
- What about members who pay cash?
- Grant them access manually. Latch handles the card-paying majority; it doesn't force you to drop everyone who doesn't fit.
- Is this only for 24/7 gyms?
- It suits any gym where the door needs to open without someone at a desk: early mornings, late nights, or a second site you can't staff. Small New Zealand gyms are who it was built for.
- Who would I be dealing with?
- Two people in New Zealand who built it because we wanted it to exist. No account manager and no support queue — which cuts both ways, and is worth knowing before you commit a door to us.